Contact

When placing an order, you agree to Carms Clay terms and conditions. Please carefully read the terms and conditions before placing your order.

Orders

Once you have placed your order, you will receive a confirmation of your order by email. If, for any reason, Carms Clay is unable to fulfill your order, you will be informed at the earliest opportunity. If Carms Clay has already received payment for such order, the corresponding amount will be refunded using the same method used to make the payment. If, for any reason, alternative arrangements are necessary, you will be contacted to settle the refund. Shipping costs may change so please contact info@carmsclay.com.au prior to ordering to ensure you are paying the correct price. Should there be an extra costs such as customs fee on top of the order, you will be notified.

Prices and payment

Carms Clay online shop accepts the following payment methods:

Visa, Mastercard, American Express, Paypal.

Delivery charge or local customs fee, tax and duties are not included. 

Returns and refunds 

We do not accept returns and all sales are final. 

Defects 

If your piece arrives broken, please supply photos as soon as possible with proof that that the item has just been delivered and we will supply a refund minus delivery fees.  If we believe that the piece was broken by the purchaser, we have the right to refuse a refund. Carms Clay is not responsible for broken pieces from mishandling.

Care and use

To care for your ceramic piece, please use a damp cloth. They are not dishwasher safe. Stoneware pieces must be handled delicately to ensure that the items remain undamaged. 

Carms Clay offers world wide shipping. Collection is also available for pick up from Melbourne, Victoria. Please email info@carmsclay.com.au prior to purchase for current shipping rates.

If there is a piece on the website that is sold, we are able to attempt to a make a replica piece.

All ceramic pieces are made by hand by Carmelina in Melbourne. Each piece is carefully crafted by hand therefore are one of a kind. By its nature, it is organic, imperfect and unique. No two pieces are exactly the same and small variations in form, colour and finish will occur between pieces.

Every effort is made to ensure our customers receive the commission piece they have requested. However, as each piece is hand made, this cannot be guaranteed.

Please email info@carmsclay.com.au for more information.